Frequently Asked Questions
What types of wood do you use for your furniture?
We use Teakwood for furniture manufacturing. We also produce customised furniture in Mahogany and other premium woods as per customer requirements.
What is the estimated delivery time?
The shipping time will vary product to product, which will be mentioned in the respective product page. We usually ship your furniture within 15-30 days after the order has been confirmed. The shipping may take upto 40 days if the product is not in stock. This is due to the wood treatment process followed by Teckwood, which is a scientific method to ensure quality and durability of your furniture. In such cases, we will be starting the manufacturing process of your product after the order has been confirmed. Our products are manufactured from our factory at Nilambur,Kerala. We appreciate your patience for the finest furniture which will withstand the test of time.
What is your Cancellation Policy?
Change in mind? we get you. If you wish to cancel the order, you can proceed with cancellation within 24 hours of the order. Read our Cancellation Policy for more details.
What is your Return Policy?
You can request to return the products within 3 days of delivery for the following reasons along with the unboxing video and photographs:
• Manufacturing defects
• Damaged product on delivery
• Receipt of a different product or incomplete assembly
For full information please refer to Return Policy
Which payment methods do you accept?
We accept various payment methods including UPI, NetBanking, Wallets, Debit Cards and Credit Cards. More details can be found at the checkout page.
How do I contact customer support for assistance with my order or any other enquiries?
For any assistance with your order or enquiries, please reach out to our dedicated support team by filling the contact form below or through WhatsApp number +91-7434951111.
How do I care for and maintain my wood furniture?
To care and maintain your wooden furniture, regularly dust it with a soft cloth, avoid placing it in direct sunlight or near heat sources. Use furniture polish or wax to maintain its luster.
Can I customize the size, color, or design of the furniture?
We accept orders for customised furnitures. You can customize the size, color, and design to suit your preferences. For placing the orders please contact us through the form below or WhatsApp.
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Email
ecom@teck-wood.com
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Phone
+91 743 495 1111